FAQ

Himalayan Shuttle is a web-based platform that connects passengers seeking reliable transportation with qualified cab drivers throughout Meghalaya and North East India. Our mission is to provide a convenient, user-friendly experience for both riders and drivers.

Anyone with an internet connection and web browser can utilize Himalayan Shuttle. Passengers within our service area can book rides, while drivers can register to receive ride requests and generate income.

We recommend booking your taxi ride at least 24 hours in advance, especially during peak season or for specific vehicle types. However, we will try our best to accommodate last-minute bookings as well.

Visit the Himalayan Shuttle website at www.himalayanshuttle.com on your computer, laptop, or tablet. You can create an account for a streamlined booking process, enter your pickup and drop-off locations, choose your preferred vehicle type, and confirm your ride in just a few clicks. Or by contacting us directly at +91 97690 88924 / +91 7005271841

Absolutely! Himalayan Shuttle allows for advanced bookings. Simply specify your desired pick-up date and time during the booking process.

Upon confirmation of your booking, you'll receive an email notification and call notification with details including your driver's information, vehicle specifics, and an estimated arrival time.

The Himalayan Shuttle website is designed with clear and concise booking instructions. However, if you encounter any difficulties, our dedicated support team is readily available to assist you. You can reach them through the website or the phone number provided +91 97690 88924 / +91 7005271841

The cancellation policy will be outlined while booking on the website. Cancellation fees might apply depending on the time of cancellation.

We primarily operate in NorthEast India, covering all major cities, towns, and popular tourist destinations. If you have a specific location in mind, please inquire during booking to confirm availability.

We offer both one-way and round-trip fares. Please specify your needs during booking to receive an accurate quote.

Currently, Himalayan Shuttle offers point-to-point rides within Meghalaya and North East India. We are constantly exploring ways to expand our service offerings based on user needs and platform growth.

Limited options for vehicle types might be available during booking, depending on driver offerings. We are actively working on expanding this feature in the future to provide you with more choices.

Fares are typically calculated based on distance and estimated travel time. However, unforeseen circumstances like traffic congestion can extend the ride duration. In such cases, the final fare might be slightly adjusted based on the actual distance travelled

Tipping is entirely at your discretion. However, it's a customary way to show appreciation for exceptional service.

We have a variety of well-maintained vehicles to suit your needs and budget. Our fleet includes hatchbacks like the Swift Dezire, SUVs like the XUV300 and Innova Crysta, and larger passenger vans like the Force Traveller.

We will try our best to accommodate your request for a specific vehicle type based on availability. Please mention your preference during booking.

Yes, all our vehicles are equipped with air conditioning for your comfort during your journey.

Yes, all our drivers are professionally licensed, experienced, and insured to ensure a safe and secure journey.

We have a 24/7 support team to assist you in case of any unforeseen breakdowns or delays. Your safety is our top priority.

Yes, all our vehicles have ample luggage space to accommodate your belongings. However, if you have oversized luggage or a large group with extensive luggage, please inform us in advance to recommend the most suitable vehicle.

Himalayan Shuttle maintains a zero-tolerance policy for unsafe or disrespectful behaviour. You can report any concerns immediately through the website or by contacting our support team.

We encourage passengers to thoroughly check the car before leaving. If you lose something, contact the driver as soon as possible. Himalayan Shuttle can also facilitate communication to help retrieve your lost belongings.

We may have a limited number of child car seats available upon request. Please inquire during booking to confirm availability.

We occasionally offer special discounts and promotions. Please check our website or social media pages for updates.

The available payment methods will be clearly displayed during booking. We offer cashless payment options through a secure payment gateway.

Creating an account is recommended for a smoother booking experience, guest bookings might be an option in the future.